"Companies frequently do not achieve the dramatic results they want because their organization's lack commitment and involvement. A Business Operating System (BOS) provides a framework that ensures a strong connection between customer satisfaction and the organization and its leadership by means of sharing information and cooperative decision making. A BOS helps managers organize the flow of information throughout the company so that all employees, from the front line to the boardroom, understand how their individual actions influence the company's overall performance based on the desired results."

- David T. Lord